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Referrals Co-ordinator
The Role
The East Lothian Foodbank Referrals Co-ordinator is at the frontline of our crisis service. As the first point of contact for our service users and referral partners you must be a confident communicator who can work well managing multiple tasks in a busy environment. Duties will include processing referrals for emergency food support received via phone, email and online. You will be expected to handle service user and referral partner information in line with data handling policy and procedures, notifying the Foodbank Manager of specific requests or requirements. You will be taking care of day-to-day contacts and building relationships with partners, service users and others with regards to our crisis service. It is important to us that you have a positive, can-do attitude and be prepared to go the extra mile to ensure those we support can access our crisis service and are signposted to other services as required.
This role is key to ensure we maintain our crisis food service to a high standard. The Referrals Co-ordinator must maintain good working relations, not only with our referral agents and partners, but also with our volunteers. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support to those in food crisis.
Job details and how to apply
Job Title: East Lothian Foodbank Referrals Co-ordinator
Salary: £23,660 p/a pro rata
Location: East Lothian Food Bank, 3 Civic Square, Tranent, EH33 1LH
Reporting to: Foodbank Manager
Hours: 27.5 hours weekly (Core hours: Monday – Friday, 9.30am – 3pm
Contract: Fixed term for 12 months in the first instance, with the intention to renew based on performance and dependent on funding
Offer of employment contingent on Basic Disclosure from Disclosure Scotland
Application deadline: Friday 15th September 2023, midday
Application Notes:
To apply please send your CV (no more than 2 sides of A4) to [email protected] together with a statement telling us how you meet the Person Specification and why you are interested in working with us at East Lothian Foodbank.
Application Pack