East Lothian Foodbank Supporters Promise
Our Supporter Promise is our commitment to you that we will hold ourselves to the highest standards.
East Lothian Foodbank could not exist without the support of people like you and we are truly grateful that you have faith in us to make a difference in our community. For this reason, whether you have donated food, funds, or services to us, fundraised on our behalf, worked or volunteered with us, we are committed to respecting your support in line with our Vision, Mission and Values.
People are at the heart of our vision and that includes our supporters. We won’t realise our vision that East Lothian is a community free from poverty, where everyone has hope for the future without your support.
So this is our promise to you.
To be transparent and open
- We will be clear about what we do and where your money goes.
- We value your gifts and use them where they will have the greatest impact or, if requested, for the specific purpose they were given.
To protect your privacy and personal data
- We ensure that your personal details are safeguarded and will never share or sell your personal data to third parties or swap them for marketing purposes. For more information, you can read our full Privacy Policy.
To maintain the highest standard of fundraising
- We are registered with the Fundraising Regulator and comply with the principles of the Fundraising Promise to always be open and honest.
- You have complete control over how we contact you and can change your preferences at anytime.
To always be respectful
- We will always treat you with respect and honesty.
- We will never put you under pressure to make or continue a gift.
To be accountable to you
- We are committed to listening to and learning from all the feedback we receive.
- You can contact our friendly, knowledgeable team with questions, queries, complaints or compliments.
- Get in touch by emailing info@eastlothianfoodbank.org.uk call 07516 510 617 (Monday-Friday, 10am-2pm).